Refund policy

We have a 30-day return policy for products purchased directly from Woollywormit.com, which means you have 30 days after receiving your item to request a return, with exceptions/exclusions noted below.

If you purchased from elsewhere, ie. Amazon, Walmart, Etsy, eBay, other websites, etc., you must work with them directly regarding your return matters.

The following sales are final and are not returnable or refundable once the order is placed: wholesale and bulk orders, prepaid factory orders, factory direct orders, custom orders, orders that were placed via Purchase Orders and sent to us and then invoiced to your company and paid online via woollywormit.com via credit cards, ACH or via wire transfer. These order types are not returnable or refundable.

For those returns which are eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The order will be gladly refunded, minus the shipping costs, as shipping costs are nonrefundable.. 

To start a return, you can contact us at info@WoollyWormit.com. Please note that eligible returns will need to be sent to the following address: [Contact us for current return facility] 

If your return is eligible and accepted, we’ll send you instructions where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying for your own shipping costs for returning your item. 

You can always contact us for any return question at info@WoollyWormit.com.

If, for some reason your return is not approved, we will notify you with the options, if any. For approved returns/refunds, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and try to make it right. For factory direct orders, you may need to work with the factory for resolution.

Exceptions / Exclusions to 30-day return policy, non-returnable and non-refundable items and purchases
Certain types of items and orders cannot be returned or refunded. The following sales or types of orders are final and are not returnable or refundable by us: special orders or personalized items, discounted items, clearance or sale items, bulk purchases, closeouts, etc. Furthermore, for resellers, wholesalers, bulk buyers, etc., that purchase from us and resell our products on their own sites or in their retail stores, or to other marketplaces (such as Amazon, Walmart, eBay, etc.,), the following sales are also considered final at time of purchase from us and are not returnable or refundable once order is placed with our company: wholesale and bulk orders, prepaid factory orders, factory direct orders, custom orders, orders that were placed via Purchase Orders and then invoiced to your company and paid online via woollywormit.com via credit cards, ACH or via wire transfer, are not returnable or refundable. If you have questions or concerns regarding the return or refund policies, please get in touch to discuss before placing the above types of orders, as there are exclusions and exceptions for certain types of orders. Again, as mentioned above, we do not accept returns or offer refunds for purchases not made directly from us or from woollywormit.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, subject to the exceptions noted above, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too, according to the payment issuer's policy. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@WoollyWormit.com.

If, for some reason your return is not approved, such as those reasons noted above in exceptions and exclusions, we will notify you with the options, if any. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

We have a 30-day return policy, subject to the exceptions and exclusions noted above, which means you have 30 days after receiving your item to request a return, but only for products purchased from woollywormit.com (not from Amazon, Walmart, eBay, Etsy, other resellers or retailers, etc.).

For eligible returns, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to receive refund. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@WoollyWormit.com. Please note that returns will need to be sent to the following address: [Contact us for current return facility] 

If your return is accepted, we’ll send you instructions where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us via this link for any return question at info@WoollyWormit.com.